SMS exists whenever the account is enabled to receive SMS chats. There is no way to disable one but not the other. The only time SMS won’t appear with web chat is when the account doesn’t have an SMS number.
Is there an option for our customer to choose between web transfer and SMS transfer as a preference? Print
Modified on: Tue, Dec 7, 2021 at 9:22 AM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.