Mobile APP FAQ
Frequently asked questions related to ApexConnect mobile app.
Is there an option for our customer to choose between web transfer and SMS transfer as a preference?
SMS exists whenever the account is enabled to receive SMS chats. There is no way to disable one but not the other. The only time SMS won’t appear with web c...
Tue, Dec 7, 2021 at 9:22 AM
To understand this feature, imagine the chat as a rope that enables two people to talk to each other. Whoever has one end will be able to converse with the ...
Tue, Dec 7, 2021 at 9:58 PM
The users on the mobile app won't see an option to reply back to a chat if the same chat has been picked up by another operator or when they have missed...
Mon, Dec 13, 2021 at 10:37 AM
This article assumes that the reader already has a good understanding of the Aliasing feature. The aliasing feature was developed to help chat agents concea...
Tue, Jan 11, 2022 at 8:52 AM